Nailing the business case for Quality Management
When the science of modern quality management was developed in the 1960s, only the very ...
Quality Intelligence: why omnipresence isn’t rocket science
The term ‘omnipresence’ is not appealing and sounds like something out of a bad sci-fi ...
The key to making KPIs perform
Part 1: You want metrics to create the insights that can lead to change There is no such ...