A procedure can pass an audit and still fail on the shop floor.
Your operators need the right information, at the right place, in a form they can use. When documents are hard to find, trust or follow, workarounds take over.
This nine-page management briefing helps you spot the three friction factors hiding in your documentation.
Workarounds are feedback on your documents
Printed instructions beside machines, local copies and handwritten notes keep production moving. They also show where approved documentation no longer supports the work.
The three friction factors
This management briefing helps you check whether operators can.
- Find the latest approved instructions at the point of use.
- Trust that every document is current.
- Use instructions without interpreting or rewriting them.
You get six questions to expose hidden friction in your documentation.
Why it matters
In one case, an outdated paper instruction contributed to almost 10,000 cheeses being scrapped, around 150,000 euros in lost product. The operator followed the information available. Two versions of the truth caused the risk.
A practical place to start
Choose one champion who understands production. Improve one process with the operators, then apply what you learn to the next.
Download the management briefing
Find the friction before operators work around it.