Suppose you’re a manufacturer who has been in business for a couple of years. Despite the popularity of your product, over the past few weeks, you’ve noticed a gradual decrease in your customer satisfaction score. You’ve even received complaints about damaged products and late delivery. So, you decide to try out a new supplier with part of your customers and see how that pans out for you. Working with the new supplier, you hear positive feedback. The customer satisfaction score is also improving. Hence, you decide to only work with the new supplier.
This simple example illustrates a loop in the Plan Do Check Act (PDCA) cycle, a widespread framework for continuous improvement. Quite a few articles are exploring the origin of this change-bringing model considered essential in lean manufacturing. But how does the PDCA cycle work if you’re using quality management software? And how does a smart QMS support the four-stage step-by-step approach? We’re about to find out.
The Plan Do Check Act (PDCA) cycle helps manufacturers to regularly review and improve their strategies to meet their changing needs. It breaks down process management into four concrete, methodical steps:
The PDCA cycle is versatile and not only limited to carrying out change in a process, product, or service. The step-by-step model can just as well benefit resource management and product development.
While it’s not difficult to imagine what an ongoing cycle looks like, picturing how this works when using quality management software may be rather blurry. Our cloud-based quality management system was designed to help manufacturers work smarter, not harder. We automate data collection, data analysis, project management and other routine tasks so that manufacturers can focus on continuous improvement.
To be more specific, this is how AlisQI facilitates the ongoing PDCA cycle:
1) Tools that help you in the Plan stage:
2) Tools that help you in the Do stage:
3) Tools that help you in the Check stage:
4) Tools that help you in the Act stage:
“AlisQI supports your PDCA cycle with ease,’’ said Geert Segers, QESH Manager at Lamers HTS. ‘’You’ve got your processes, your deviations, your moments of evaluation, and your improvement cycle that can all be steered from AlisQI. The whole management process is much better supported.”
Lamers HTS implemented AlisQI to boost its overall quality and gain access to more analysis and actionable data. Looking at the before and after implementing AlisQI scenarios, the QESH Manager recommends the platform that has been helping his team to engage with quality management more intensively.
Do you also want to be more involved and actively use the PDCA cycle to improve production? Request a demo and we will reach out to discuss your needs and AlisQI’s capabilities.